Welcome to www.platesexpress.co.uk. These Terms and Conditions outline the rules for using our website and purchasing products from Plates Express. By continuing to browse or make a purchase, you agree to be bound by these terms. If you do not accept any part of these terms, please do not use our services.
Effective Date: 01/01/2021
We recommend you print or save a copy of these terms for future reference. We may update them at any time without notice.
1. About Us and Contact Information
1.1 Plates Express provides custom car and motorbike number plates.
1.2 You can reach our customer service team at [email protected].
1.3 We aim to reply to all email enquiries within one business day (Monday to Friday).
2. Ordering Process
2.1 When placing an order, ensure your registration details and spacing are correct. We print exactly what is submitted.
2.2 Once production begins, no changes can be made due to the bespoke nature of the products.
2.3 By confirming your order, you agree that your plates are being made specifically for you and cannot be resold.
3. Payment and Pricing
3.1 All prices are clearly shown at checkout, inclusive of VAT where applicable.
3.2 We accept major debit/credit cards and PayPal. Full payment must be made at the time of order.
3.3 In case of a pricing error, the order may be cancelled and refunded in full.
4. Delivery and Dispatch
4.1 Orders placed before 1 PM (Monday to Friday) are usually dispatched the same day.
4.2 Delivery Options:
• Standard Shipping: £6.99
• Express Tracked (by 1 PM): £9.99
4.3 Delivery times are estimated and not guaranteed. We are not liable for courier delays.
4.4 Ensure your delivery address is complete and accurate. Any issues from incorrect details are your responsibility.
4.5 Damaged or missing items must be reported within 24 hours, with clear photographs including the QC label.
5. Returns and Refund Policy
5.1 All plates are made to order and are non-refundable unless faulty.
5.2 Accessories and non-custom items may be eligible for return if defective or incorrect.
5.3 Customers must cover return postage unless otherwise agreed.
5.4 All return requests must be made within 14 days of delivery with supporting evidence.
6. Product Quality and Warranty
6.1 Each plate undergoes a quality control check before dispatch.
6.2 We offer a 3-year warranty against manufacturing faults (excluding wear, fitting damage, or misuse).
6.3 Warranty claims must include proof of purchase and photo evidence of the issue.
7. Legal Plate Compliance
7.1 Our plates are designed to comply with DVLA regulations for both cars and motorcycles.
7.2 The customer is responsible for ensuring legal compliance when fitting and displaying plates.
7.3 Misrepresentation of vehicle registration is illegal and not the responsibility of Plates Express.
8. Privacy and Security
8.1 Your personal data is processed securely in accordance with our Privacy Policy and UK GDPR regulations.
8.2 We do not share your information with third parties without your consent, except where required by law.
9. Intellectual Property Rights
9.1 All content, images, and branding on www.platesexpress.co.uk are owned by Plates Express or our licensors.
9.2 You may not use or reproduce any part of the site without prior written permission.
10. Subscription Services
10.1 Plates Express does not operate any recurring billing or subscription services.
10.2 All orders are one-off payments unless explicitly stated otherwise.
10.3 Please contact [email protected] if you believe you’ve been charged in error.
11. Limitation of Liability
11.1 Our liability is limited to the value of the order placed.
11.2 We are not responsible for indirect or consequential losses resulting from the use of our website or products.
12. Disclaimers and Website Use
12.1 While we aim to keep the website updated, we do not guarantee that content is always accurate or error-free.
12.2 We cannot guarantee the site will be virus-free; users should maintain their own cyber protection.
13. Governing Law and Final Terms
13.1 These terms and conditions are governed by the laws of England and Wales.
13.2 Any legal disputes will be subject to the jurisdiction of the English courts.
13.3 By using our website, you acknowledge acceptance of these terms.
For all support enquiries, please contact us at [email protected].