Terms and Conditions

Terms and Conditions for Plates Express Communication Preferences

We believe in keeping our customers informed and may occasionally send

marketing messages via email and SMS. These messages may be tailored based on your browsing history, purchase behaviour, and other relevant information we hold about you.

If you wish to opt out of receiving marketing communications, you can adjust your preferences at any time by contacting us directly or by using the ‘unsubscribe’ link provided in our emails. Please note that even if you opt out of marketing communications, you may still receive transactional messages regarding your orders and legal notices.


Sales Agreement

By engaging in any transaction with Car Plates Direct, henceforth referred to as the ‘Company’, you agree to comply with the following terms and conditions.

Cancellation Policy: The Purchaser acknowledges and accepts that under Section 13 of the Consumer Protection (Distance Selling) Regulations 2000 (Statutory Instrument 200 No.2334), cancellations are not permitted once an order has been placed, whether through internet, telephone, or mail. This means that there is no ‘cooling-off period’, and transactions are irreversible, with no provision for refunds. Therefore, it is the responsibility of the Purchaser to ensure the accuracy of all details provided during the ordering process. The Company must inform customers that our service commences upon receipt of an online order, as per Distance Selling Regulations.



All orders are dispatched via our designated courier services. Orders placed before 5pm will be dispatched on the same day, while those placed after 5pm on a Friday will be dispatched on the following Monday (except in the case of a bank holiday, where dispatch will occur on the subsequent Tuesday). Express orders must be placed before 2pm.

Delivery Timeframes: While we strive to meet delivery expectations, please note that delivery times provided are estimates and not guarantees. We shall not be held liable for any delays or errors in delivery that may occur due to circumstances beyond our control, such as issues with our chosen delivery partners.

Incorrect Delivery Method or Address: The Company cannot be held liable if the Purchaser selects an incorrect delivery method or provides an incorrect


shipping address. It is the responsibility of the Purchaser to verify all delivery details before completing the order.


Lost Items: Lost items are considered as such by our courier services only after 14 days from the date of posting. Replacement of lost items will be at our discretion and subject to a full postal investigation to determine the cause of loss.

Refunds and Returns


Faulty Goods: In the event of a fault with the goods provided by the Company, the Purchaser may be entitled to a full refund, provided that the fault is not due to any actions or omissions on their part.

Liability: While we endeavour to ensure the quality and accuracy of our products, the Company cannot be held responsible for delays or errors caused by the postal system or third-party carriers over which we have no control.


Damaged Plates: If the plates arrive damaged or faulty, they must be returned to us for inspection. Damaged or faulty plates, as determined by our technicians, will be remanufactured and dispatched at our discretion.


Usage Disclaimer: The plates supplied by Car Plates Direct are intended for “off-road” use only, such as car shows and private land, where road regulations do not apply. The Purchaser assumes full responsibility for compliance with relevant regulations if they choose to use the plates on UK highways.

Refunds and Returns Policy: Refunds or returns will not be accepted if the Purchaser changes their mind or is dissatisfied with the received items.

Showplates are personalised products and variations may occur from the online design due to limitations of website software.

Plates Express

Plates Express, a leading plate maker ..offering you the style and flexibility you want, at the right price.